How to relieve discomfort caused by insufficient head support when using this cervical pillow?

If your head feels unsupported when using this cervical pillow, place a soft pad, small pillow, or folded clothing under your head for better support. This will help you stay comfortable and relaxed.

How often and how long should I use this neck traction device each time?

Use 1–2 times daily. For pain-sensitive users or those with severe cervical conditions, limit your first use to no more than 5 minutes. Gradually extend the duration based on personal comfort, with a maximum single-use time of 15 minutes.

How long will it take to relieve neck problems?

Co-developed with professional orthopedic surgeons, this device effectively relieves cervical pain and tech neck strain. Neck pain improvement takes time—you will see noticeable results after 2–4 weeks of use.

Is it normal to feel more neck pain after using this red light neck traction device?

Yes. Users with severe cervical issues may feel mild soreness initially. Start at low intensity for up to 5 minutes, or use a small pillow behind your head. Gradually increase to 15 minutes. Most users improve within 2–4 weeks.

Can I use it while charging? Why does the battery die fast though it shows full power?

Please do not use it during charging. The light stays on steadily even if the battery is not full. A flashing light while charging means the battery is not fully charged. The light will flash 5 times and then the device shuts down when power is low.